Quality on principle
Not only do Villeroy & Boch floors meet the prescribed norms, they consistently exceed them. This is possible because Villeroy & Boch floors are produced fully integrated (from the tree to the finished panel) and pass through extensive testing and measuring facilities. For this reason, guarantees can be given on our Villeroy & Boch floors which go far beyond warranties under law.
Villeroy & Boch provides buyers in addition to the unencumbered guarantee under law, an additional guarantee covering the abrasion resistance of the floor’s surface. It extends from the date of purchase and covers the products as follows:
Conditions of guarantee
Villeroy & Boch laminate panels must be checked before and during installation for any defects. No liability is accepted for laminate flooring installed despite visible defects.Villeroy & Boch laminate floors must be installed properly according to the instructions, in a dry room, and in accordance with the respective use class. No liability is accepted for laminate floors installed in damp rooms. Abrasion areas on laminate floors must be clearly visible and at least 1 cm² in size. and in particular the design layer must be completely abraded. No liability is accepted for abrasion on the edges of the elements or for unusual or improper use, and in particular for damage caused by mechanical stress.
Validity of guarantee is dependent on regular cleaning and maintenance of Villeroy & Boch floors as described in the care instructions. Claims under guarantee are valid only if submitted within 30 days of ascertaining damage and accompanied by the original receipt from the retailer. In investigating a guarantee claim, we retain the right to examine the floor in question on site.
In cases falling under guarantee, we will deliver a replacement for the damaged element. If the flooring in question is no longer available, then the buyer can choose a replacement of equal value from the current Villeroy & Boch product line. Since an annual 10% depreciation in the value of laminates can be assumed, delivery of a compensation product is dependent on payment of the appropriate difference by the buyer. No liability is accepted for further damages, especially consequential damages such as those incurred during installation or removal, or transport costs for damaged Villeroy&Boch laminate floors.
Private use: 30 years
Commercial use: 8 years according to manufacturer’s conditions
|Formaldehyde emission||< 0,05 ppm||EN 717-1|
|Surface stain resistance||Grade 5, no visible changes to surface||EN 438-2, 15|
|Lightfastness||≥ Level 6 Blue Wool Scale
≥ Level 4 Grey Scale
|EN ISO 105-B02
EN 20 105-A02
|Resistance to cigarette embers||Grade 4, no visible changes to surface||EN 438-2, 18|
|Fire resistance||Ignites with difficulty, at least Cfl-s1||EN 13501-1|
|Height difference between connected elements||Average: ≤ 0,10 mm
max: ≤ 0,15 mm
|Edge straightness (bend)||≤ 0,3 mm/m||EN 13329|
|Openings between connected elements||Average: ≤ 0,15 mm
max: ≤ 0,20 mm
|Static indentation||< 0.01 mm – no visible changes
Impression in test with straight steel cylinder of 11.3 mm diameter
Manufacture and product control are in accordance with DIN EN 13329.
The right to technical modifications is reserved. As of 01-2013.
Our Environmental Product Declaration
In order for environmental product balance sheets to be meaningful, they must be objectively comparable. So to let our customers easily understand and contrast our lifecycle analyses and environmental product data with those of other materials, we have firmly committed ourselves to a policy of total product transparency.
We openly and voluntarily communicate the ecological balance sheets of our wood-based products in our Environmental Product Declarations (EPDs). Each EPD is issued by the Institute Construction and Environment e.V. (IBU) in a format which was developed on the basis of internationally valid ISO standards in close collaboration with building and environmental authorities in Germany.
Environmental Product Declaration
Our Environmental Product Declarations (EPDs) are globally acknowledged and accepted Type III environmental labels conforming to ISO 14025.
We stand for ecology
The only way to master major challenges is for all players to pull on one rope. One of the biggest and most urgent tasks facing humanity today is to protect the environment. ‘Together we are strong!’ – this statement also applies to achieving the sustainability goals we have set ourselves. All of our staff are involved in protecting the environment on a day-to-day basis. Each and every one of them is appropriately informed, instructed and trained. This ensures that every department has the environmental expertise it requires.
We use our ‘management for the earth’ programme to raise the level of environmental awareness in the entire Villeroy & Boch team. Our environmental management efforts focus on achieving the eco-efficiency defined in our corporate objectives. Every product that leaves our factory must exhibit both excellent price/performance and superb environmental compatibility. This starts with the exclusive use of legal, certified raw materials from sustainably managed forests, continues with rigorously monitored production, and is also ensured during subsequent utilisation and ultimate disposal of our products.
We have big plans
We have a clearly defined goal: we want you, us and future generations to be able to enjoy living in good health on our unique blue planet tomorrow as well. We are therefore continuing to develop eco-friendly wood-based materials which are healthy for you and the environment alike. Right now we are preparing EPDs for all of our laminate floorings to facilitate direct comparison and checking of their environmental benefits.